Privacy Policy for Kiran Enterprises App

Effective Date: May 27, 2025

This Privacy Policy describes how Kiran Enterprises (“we,” “us,” or “our”) collects, uses, and discloses your information when you use our mobile application (“Kiran Enterprises App” or “App”) to purchase hardware items such as paint, water tanks, tools, and other related products.

By downloading, accessing, or using the Kiran Enterprises App, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our App.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

• 1.1. Information You Provide Directly:
  • Account Information: When you create an account, we collect your name, email address, phone number, and password.
  • Profile Information: You may choose to provide additional information such as your shipping address(es) and billing address(es).
  • Order Information: When you make a purchase, we collect details about your order, including the products you buy, payment method (though we do not store full payment card details – see Section 3.2), and shipping instructions.
  • Communications: When you communicate with us through the App, email, or other means, we collect the content of your communications.
  • Feedback and Reviews: If you provide feedback or reviews on products or the App, we collect that information.
    
• 1.2. Information We Collect Automatically:
  • Device Information: We may collect information about the device you use to access our App, including the device model, operating system version, unique device identifiers, and mobile network information.
  • Usage Information: We collect information about how you use our App, such as the pages you view, the products you search for, the features you use, and the time and date of your activity.
  • Location Information: With your consent, we may collect precise location information from your device if necessary for services like local delivery estimations or store locator features. You can enable or disable location services through your device settings.
  • Log Data: Our servers automatically record information that your browser or device sends whenever you use our App. This may include your IP address, browser type, referring/exit pages, and other statistics.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain Our Services: To process your orders, deliver products, manage your account, and provide customer support.
• To Improve and Personalize Your Experience: To understand your preferences, recommend products you might be interested in, and tailor the App’s content.
• For Communication: To send you transactional notifications (e.g., order confirmations, shipping updates), respond to your inquiries, and send marketing communications (with your consent where required).
• For Analytics and Research: To analyze usage patterns, monitor the effectiveness of our marketing campaigns, and conduct research to improve our products and services.
• For Security and Fraud Prevention: To detect and prevent fraudulent activities, protect our rights and property, and ensure the security of our App and users.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• 3.1. Service Providers: We engage third-party companies and individuals to perform services on our behalf, such as payment processing (e.g., Razorpay, PayU, etc.), shipping and delivery companies (e.g., India Post, local logistics partners), IT services, and marketing support. These service providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• 3.2. Payment Processors: We use reputable third-party payment gateways (e.g., Razorpay, PayU) to process payments. We do not directly store your full credit card or debit card details on our servers. All payment transactions are securely handled by these payment gateways, and they are responsible for their own privacy practices.
• 3.3. Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• 3.4. Legal Requirements and Protection: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
  • Comply with a legal obligation.
  • Protect and defend the rights or property of Kiran Enterprises.
  • Prevent or investigate possible wrongdoing in connection with the App.
  • Protect the personal safety of users of the App or the public.
  • Protect against legal liability.
• 3.5. With Your Consent: We may share your information with your explicit consent for specific purposes not otherwise covered in this Privacy Policy.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Using SSL/TLS encryption for data transmission.
• Access Controls: Limiting access to your information to authorized personnel only.
• Regular Security Audits: Conducting periodic security assessments to identify and address vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Choices and Rights

• 5.1. Account Information: You can review, update, or delete your account information by logging into your account settings within the App.
• 5.2. Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. Please note that even if you opt-out of marketing communications, we may still send you non-promotional communications related to your orders or account.
• 5.3. Location Information: You can enable or disable location services for our App through your device settings.
• 5.4. Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections to any inaccuracies.
• 5.5. Deletion: You have the right to request the deletion of your personal information, subject to certain legal exceptions.

To exercise any of these rights, please contact us using the contact details provided below.

6. Children’s Privacy

Our App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information from our servers.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the App after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Kiran Enterprises, Near Church Gate, Kulshekar, Mangalore, Karnataka 575005